Troubleshooting errors
If you hit an error page in Datacoves, it shows an HTTP status code (for example
403, 500, or 503). Most errors clear up on their own with a couple of
quick steps.
First steps
- Log out and log back in. Many errors are caused by an expired session. Use the user menu to log out, then sign in again.
- Wait a moment and retry. If your environment was just started, it may still be coming online. Give it a minute and reload.
If the error keeps happening after these steps, contact us at support@datacoves.com and include the status code shown on the error page.
What the codes mean
400 - Bad Request
The request could not be completed. Log out and back in, then try again.
401 - Unauthorized
Your session is not valid. Log out and back in to sign in again.
403 - Forbidden
You are signed in but do not have permission for that action. Ask your account administrator if you think you should have access.
404 - Not Found
The page or resource could not be found. Make sure the link is correct; if you reached it from inside Datacoves, log out and back in and try again.
408 - Request Timeout
The request took too long. Wait a moment and retry.
409 - Conflict
The request conflicts with the current state (for example something already exists). Refresh and try again.
422 - Unprocessable Entity
The request could not be processed. Check your input and try again.
429 - Too Many Requests
You have been rate limited. Wait a moment and retry.
500 - Internal Server Error
An unexpected error on our side. If it keeps happening, contact support and include the code shown on the error page.
502 - Bad Gateway
Datacoves is temporarily unavailable or your environment is still starting. Wait a moment and retry.
503 - Service Unavailable
Datacoves is temporarily unavailable or your environment is still starting. Wait a moment and retry.
504 - Gateway Timeout
Datacoves took too long to respond. Wait a moment and retry.
Connection problem
We could not reach Datacoves. Check your internet connection, then log out and back in.